If you own the other Microsoft account, sign in to it and go to and do one of the following: If you're prompted to enter a password, it means that the address is tied to a different Microsoft account. If you've completed steps 1-3 and are still seeing this error, go to, sign in, and enter the personalized email address you want to use. Then follow the personalized email address setup process. Make sure your personalized email address is no longer listed under Set default From address. If your personalized email address wasn't listed as your primary alias, select Remove next to that address.Īfter you complete the preceding steps, go back to your inbox and select Settings > Mail > Sync email. If your personalized email address was listed as your primary alias, you should first make an email address your primary alias, then select Remove next to your personalized email address. If you're trying to add a personalized email address that's already listed as an alias on your Microsoft account, do one of the following: If you already have a personalized email address with a different provider and are now trying to import that domain into : This means that the address or alias is already tied to a Microsoft account. Then go to Premium > Features and select Get started. If, after 24 hours, the status is grey or red, select Cancel setup to try reconnecting.Īfter selecting Cancel setup, refresh your browser window. The status should change to green or yellow. If the status is grey, GoDaddy is still configuring your domain.Ĭheck back in a few hours. Refresh your browser, then go to Settings > Premium > Features and select Get started.
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To fix this:įirst, you need to remove the domain from before trying again.
If the status is red, it means that the connection of the domain to was not successful. If the status bar is yellow, you just need to select Create Address and finish setting up your personalized email address. Select the I already own a GoDaddy domain option and follow the steps in the process. Go to Settings > Premium > Features and select Get started. If there is no Personalized email address tab, it means GoDaddy did not successfully connect your domain to. Go to Settings > Premium > Personalized email address and check the status of your domain.
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